Windows Not Detecting SSID On Netgear AX6000-Nighthawk AX8 8-Stream Wi-Fi 6 Router

During an installation and implementation of a new Netgear AX6000-Nighthawk AX8 8-Stream Wi-Fi 6 router, a user with a Windows 10 computer was unable to detect the SSID of the AX8 router even though other users were able to detect and connect to the SSID on their desktops, laptops and mobile devices.

After some research and according to a support article on Netgear’s website, the issue can be due to the Windows computer using an older Intel wireless network adapter. Older Intel adapters include: Intel Dual Band Wireless AC-3160, AC-3165, AC-7260, AC-7265 and AC-8260.

To resolve the issue:

First, check to see which wireless network adapter your Windows computer is using.

Note: These directions may vary slightly depending on the version of Windows that you are running.

Go to Control Panel | System and Security | System then select Device Manager from the left pane. In the Device Manager window, expand Network adapters by clicking on the arrow on the left side. You should see a list of all the network adapters available for your computer.

If your wireless network adapter is one of the Intel adapters listed above, you may need to download and install the latest Intel driver for your Intel wireless network adapter available here. Download the proper Intel driver for your Intel wireless network adapter then proceed with the installation. Follow the on-screen prompts to complete the driver installation. You may be required to reboot your computer after the installation. After rebooting the computer, check to see if the SSID of your router shows up. If so, try establishing a connection. If it works, you should be good.

If updating your Intel driver does not work or if your device does not use an older Intel wireless network adapter, your wireless adapter may not recognize or support the AX standard. If that’s the case, you can try disabling AX on the Netgear AX6000-Nighthawk AX8 8-Stream Wi-Fi 6 router.

To do this:

First, login to your Netgear AX router with your router’s admin credentials.

Next, go to either the BASIC or ADVANCED tabs.

If using the BASIC tab, go to Wireless. On the Wireless Setup page, uncheck the box for “Enable AX – This WiFi mode will enable AX features such as OFDMA” then apply the changes. AX should now be disabled. Check to see if the SSID of your router shows up. If so, try establishing a connection. If it works, you should be good.

If using the ADVANCED tab, go to Setup then Wireless Setup. On the Wireless Setup page, uncheck the box for “Enable AX – This WiFi mode will enable AX features such as OFDMA” then apply the changes. AX should now be disabled. Check to see if the SSID of your router shows up. If so, try establishing a connection. If it works, you should be good.

This issue is not limited to the Netgear AX6000-Nighthawk AX8 8-Stream Wi-Fi 6 router and can affect any of Netgear’s current AX routers product line. You should be able to adapt these steps for the specific Netgear AX router that you are using.

 

LINKS:

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Using an Apple USB to Ethernet Adapter on a Windows Laptop

Apple_USB_to_Ethernet_Adapter.jpg

Ever wondered if an Apple USB to Ethernet adapter will work on a Windows laptop?

Well, the short answer is YES, but it does require a little work to get it setup.

Before going any further, let’s just clarify why we would even consider this. The general reason would be that the Wi-Fi connection you’re on isn’t working, isn’t reliable and/or is too slow to perform whatever task(s) you need to get done. You need a stable, reliable fast network connection so a wired connection is the way to go. Unfortunately, you don’t have a built-in Ethernet port on your laptop. Computer manufacturers, especially when it comes to slimmer and sleeker laptop models, will do away with a built-in Ethernet port in favor of wireless only or wireless with the option to use a USB to Ethernet dongle to establish a wired connection.

If you have a compatible USB to Ethernet dongle for your Windows laptop, you should use it. However, if you happen to be in a situation where you don’t have a compatible dongle but have access to an Apple USB to Ethernet adapter, you can potentially get it to work. That said, there are some prerequisites. First, you need to be running a 64-bit version of Windows 7, 8, or 10. Secondly, you need to have Internet access on a computer where you can download drivers and have a way to transfer those drivers onto the Windows laptop for which you will be connecting the Apple USB to Ethernet adapter. And lastly, you’ll need an Apple USB to Ethernet adapter.

If you meet all the prerequisites, you’ll need to download a version of Apple’s Boot Camp Support Software from the Apple website onto your Windows laptop. Once the .zip package is downloaded, extract the files to a location on your computer (ex: desktop). Go into the extracted folder and locate the “BootCamp” folder. Go into the “BootCamp” folder and locate the “Drivers” folder. Go into the “Drivers” folder and locate the “Asix” folder. Asix is the manufacturer of the driver software for the Apple USB to Ethernet adapter. Go into the “Asix” folder and run the “AsixSetup64” installer application/executable. Follow the on-screen prompts to complete the installation. You may be required to reboot your computer.

Once the installation is complete, you should be able to connect the Apple USB to Ethernet adapter to an available USB 2.0 or higher port on your Windows laptop. The Windows 64-bit operating system should be able to detect the hardware and install the appropriate driver for the adapter. Alternatively, if you are having problems getting the Apple USB to Ethernet adapter working using the “AsixSetup64” installer from the Boot Camp Support package, you can try downloading a driver directly from the manufacturer’s (Asix) website. Asix does have various drivers for various versions of the USB to Ethernet adapter so you may need to do a little trial and error.

 

LINKS:

Note: The links below include Affiliate Links. Please review the section entitled "Affiliate Links" in the Terms of Use of this website for additional information.

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The Windows Blue Screen of Death (BSOD) – Part I

If you’ve worked on a Windows PC, you’ve probably run into the aptly named “Blue Screen of Death,” “BSOD” or “Blue Screen” at one time or another. A Windows BSOD typically occurs after a fatal or critical system error/crash and will display as a blue screen with an error message. The error message may include the file or file(s) that caused the error, technical information about the error and some basic troubleshooting steps.

A BSOD may be triggered by a variety of factors including recent changes to hardware, issues with device drivers (ex: recently installed drivers, incompatible drivers, conflicting drivers), software conflicts, misconfigured BIOS settings and more. While not all Blue Screens will render your PC inoperable, potentially requiring a re-installation of Windows, some seriously fatal Blue Screens may, so be sure to backup your computer and files frequently to external storage (ex: external hard drive, network drive, cloud storage). I’ll include some suggestions for external hard drive and SSD storage at the end of this post.

When you first experience a BSOD, be sure to read the error message and make note of what the error message says, what file or file(s) may have caused the BSOD and any error codes that are displayed. Also make note of what you were doing prior to the BSOD as well as any changes you made to the computer prior to the Blue Screen (ex: installing new software or device drivers, running Windows Update, adding or modifying hardware to the computer). Having this information handy will be helpful if you need to research the cause of the BSOD to find a solution or if you're working with an IT professional, to provide your IT professional with as much detail about the Blue Screen so that your IT professional can troubleshoot further.

Once you have all this information, restart the computer to see if you can boot into Windows properly. Some Blue Screens may be one-offs and can be resolved with a restart. Others will require more comprehensive troubleshooting. If the BSOD is the result of a recent software or driver installation or update and/or the addition or modification of hardware, you may want to rollback the changes and/or uninstall the new software, drivers or hardware to see if the issue is resolved.

If you have not made any recent changes to the computer and you are able to boot back into Windows, be sure to take a moment to perform a full backup of your computer before performing any additional troubleshooting steps and before another BSOD occurs. If your computer gets stuck in a Blue Screen loop and you cannot get back into Windows by using the Windows Repair Utility or entering Safe Mode, you may need to re-format and re-install Windows. If you don’t have a recent backup of all your files, you could lose everything.

If you work with an IT professional, you should contact your IT professional and follow their specific recommendations. Your IT professional will have a better understanding of your specific computer setup and configuration and may be able to diagnose and resolve the issue faster than if you attempt to self-diagnose and troubleshoot the Blue Screen.

Below are some suggestions for external hard drives and external SSD storage which you can use to backup your computer. Please review carefully the system requirements for each product to determine if the product is compatible with your computer and where applicable, if the product is compatible with any backup software you are using.

LINKS:

Note: The links below include Affiliate Links. Please review the section entitled "Affiliate Links" in the Terms of Use of this website for additional information.

Samsung T5 Portable SSD (250GB) - https://amzn.to/2oca8Za

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