Windows Not Detecting SSID On Netgear AX6000-Nighthawk AX8 8-Stream Wi-Fi 6 Router

During an installation and implementation of a new Netgear AX6000-Nighthawk AX8 8-Stream Wi-Fi 6 router, a user with a Windows 10 computer was unable to detect the SSID of the AX8 router even though other users were able to detect and connect to the SSID on their desktops, laptops and mobile devices.

After some research and according to a support article on Netgear’s website, the issue can be due to the Windows computer using an older Intel wireless network adapter. Older Intel adapters include: Intel Dual Band Wireless AC-3160, AC-3165, AC-7260, AC-7265 and AC-8260.

To resolve the issue:

First, check to see which wireless network adapter your Windows computer is using.

Note: These directions may vary slightly depending on the version of Windows that you are running.

Go to Control Panel | System and Security | System then select Device Manager from the left pane. In the Device Manager window, expand Network adapters by clicking on the arrow on the left side. You should see a list of all the network adapters available for your computer.

If your wireless network adapter is one of the Intel adapters listed above, you may need to download and install the latest Intel driver for your Intel wireless network adapter available here. Download the proper Intel driver for your Intel wireless network adapter then proceed with the installation. Follow the on-screen prompts to complete the driver installation. You may be required to reboot your computer after the installation. After rebooting the computer, check to see if the SSID of your router shows up. If so, try establishing a connection. If it works, you should be good.

If updating your Intel driver does not work or if your device does not use an older Intel wireless network adapter, your wireless adapter may not recognize or support the AX standard. If that’s the case, you can try disabling AX on the Netgear AX6000-Nighthawk AX8 8-Stream Wi-Fi 6 router.

To do this:

First, login to your Netgear AX router with your router’s admin credentials.

Next, go to either the BASIC or ADVANCED tabs.

If using the BASIC tab, go to Wireless. On the Wireless Setup page, uncheck the box for “Enable AX – This WiFi mode will enable AX features such as OFDMA” then apply the changes. AX should now be disabled. Check to see if the SSID of your router shows up. If so, try establishing a connection. If it works, you should be good.

If using the ADVANCED tab, go to Setup then Wireless Setup. On the Wireless Setup page, uncheck the box for “Enable AX – This WiFi mode will enable AX features such as OFDMA” then apply the changes. AX should now be disabled. Check to see if the SSID of your router shows up. If so, try establishing a connection. If it works, you should be good.

This issue is not limited to the Netgear AX6000-Nighthawk AX8 8-Stream Wi-Fi 6 router and can affect any of Netgear’s current AX routers product line. You should be able to adapt these steps for the specific Netgear AX router that you are using.

 

LINKS:

Note: The links below include Affiliate Links. Please review the section entitled "Affiliate Links" in the Terms of Use of this website for additional information.

Netgear AX6000-Nighthawk AX8 8-Stream Wi-Fi 6 Router - https://amzn.to/2MMIjpg